Gold Departures Features:
- Check-in assistance with porter service
- Meet at a pre-arranged location for assistance with luggage and check-in
- Fast-track immigration: Gain access to our dedicated immigration counters
- Escort to the boarding gate and priority boarding
Platinum Departures Features:
- Check-in assistance with porter service
- Meet at a pre-arranged location for assistance with luggage and check-in
- Fast-track immigration: Gain access to our dedicated immigration counters
- Exclusive Oryx Lounge access: Enjoy access to the Oryx Lounge for up to 4 hours
- Escort to the aircraft and priority boarding
Family Departure Features
- Meet at a pre-arranged point in the Departures Hall.
- Assistance with check-in, luggage, and expedited immigration formalities.
- Escort to the boarding gate.
- Priority boarding offered.
Cancellation Policy
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Full Refund: Cancellations made more than 36 hours prior to the scheduled arrival or departure time are eligible for a 100% refund.
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Partial Refund (80%): Cancellations made between 36 and 24 hours prior to the scheduled arrival or departure time are eligible for an 80% refund.
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Partial Refund (50%): Cancellations made between 24 and 12 hours prior to the scheduled arrival or departure time are eligible for a 50% refund.
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No Refund: Cancellations made less than 12 hours before the scheduled arrival or departure time, or in the case of no prior notification, will be treated as a No Show, and no refund will be applicable.
