Gold Arrival Features:
- Approach Al Maha Services staff at the lounge before immigration
- Expedited immigration and customs clearance
- Porter assistance with luggage
- Escort to receiving party
Platinum Arrival Features:
- Al Maha Services Hostess meets at the aircraft with a personalized name board
- Expedited immigration and customs clearance
- Porter assistance with luggage
- Escort to receiving party
- Lounge access
Family Arrival Features:
- Approach Al Maha Services staff at the lounge before immigration
- Expedited immigration and customs clearance
- Porter assistance with luggage
- Escort to receiving party
Cancellation Policy
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Full Refund: Cancellations made more than 36 hours prior to the scheduled arrival or departure time are eligible for a 100% refund.
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Partial Refund (80%): Cancellations made between 36 and 24 hours prior to the scheduled arrival or departure time are eligible for an 80% refund.
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Partial Refund (50%): Cancellations made between 24 and 12 hours prior to the scheduled arrival or departure time are eligible for a 50% refund.
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No Refund: Cancellations made less than 12 hours before the scheduled arrival or departure time, or in the case of no prior notification, will be treated as a No Show, and no refund will be applicable.
